Your Right to Privacy

Privacy and confidentiality in counselling and psychotherapy

All discussions in counselling and psychotherapy are confidential, although there are some legal exceptions that will be explained at your first meeting.

We follow the British Association for Counselling and Psychotherapy’s published code of professional ethics.

All client records are protected by the Data Protection Act and no client information is shared with any third party. Exceptions to this policy may occur only where necessary to protect the safety of clients or others.

We will not contact clients on any telephone number or at any address if explicitly asked not to.

Our policies, including our privacy and confidentiality policies, are consistent at all of our counselling locations: Oxford Circus, Covent Garden, Soho and Margaret Street, W1.

No information is gathered through the use of this website that can identify visitors to the site. Anonymous visitor statistics are collected to measure the level of site traffic and the usefulness of the counselling and psychotherapy information contained here.

We take privacy and confidentiality very seriously. Any concerns regarding privacy or confidentiality should be submitted in writing to Dwayne Jackson at 63-64 Margaret Street, London W1W 8SW or by email to jackson@onetherapy.london

It is essential that discussions in counselling and psychotherapy are confidential,
and that client privacy is protected.