Your questions answered

You may have questions about what to expect when beginning therapy.

Below are our answers to some common questions. If you can’t find the answer you are looking for, please contact us. We’ll be happy to answer any questions you might have.

All kinds of people find counselling useful and our clients are of all ages and come from all walks of life. Personal life events can cause anyone problems or distress and time spent with a therapist can be invaluable in sorting these issues out.

At your first appointment we will ask a few questions, discuss some of the circumstances that have brought you to therapy and look at how therapy might be useful to you. At this first meeting we will also determine which of our therapists is the best match for you. You will have an opportunity to ask any questions you have about counselling or psychotherapy.

At the end of this initial consultation, you will be able to decide whether you would like to continue with further appointments.

In most cases, clients choose to continue with the therapist they meet at their initial consultation. However, it’s absolutely fine to ask for a different therapist, either at the initial consultation or by contacting afterwards.

Also, if the therapist you first meet thinks someone else would be a better fit for you, they will suggest another therapist so that you continue with the best person to meet your needs.

Our therapists provide a comfortable, confidential space in which you might make sense of your individual circumstances

  • identify and resolve issues that are distressing you
  • experience a uniquely understanding and non-judgmental relationship
  • develop greater self-awareness
  • increase your ability to cope with the future.

We have male, female and non-binary therapists, gay, bi and straight therapists, relationship specialists, psychosexual therapists and therapists from different cultural backgrounds.

Our therapists are all fully qualified and members of the British Association for Counselling  and Psychotherapy (BACP) or the United Kingdom Council for Psycotherapy (UKCP). We select only the most competent, empathic and professional therapists, all of whom are UK trained.

Our senior therapists have at least 10 years’ experience seeing clients and have been with One Therapy for five years or more. Many of our Senior Therapists have over 20 years’ experience working  with their clients.

Weekly therapy is the only kind of therapy that is effective for making long-term personal changes. It takes consistent, weekly appointments to make real progress in therapy. Changing yourself or your personal circumstances takes commitment and patience.

We understand that nobody likes paying for sessions they cannot attend. Your appointment time and your therapist will be reserved for you every week. No other person can use your appointment time. This is our commitment to you.

If you give your therapist notice that you can’t attend your appointment, they will offer you any alternative times they have available that week. If you are unable to make those times, payment for your missed appointment will still be due. This is your commitment to your therapist.

Unfortunately, we only see clients who are 18 or over. If you are under 18, you may want to look for a therapist who specialises in adolescent or child therapy.

We do not judge behaviour or personal life experiences and we respect each client for their individual choices. We do not discriminate on any grounds, including age, race, gender, sexuality, religion, disability or ethnicity.

There are various approaches in therapy, including psychodynamic, integrative and humanistic. If you know you want a particular approach, take a look at our therapists’ profiles to choose someone who works in that way.

If you don’t have a particular approach in mind, don’t worry! Feeling comfortable with your therapist is much more important. Most of our therapists have worked with all kinds of personal issues.

You may be undecided whether to have therapy in person, online or by telephone. We offer all of these and you may choose to come in person some weeks and have online sessions when you’re travelling, for example. We are happy to work in whatever way is best for you.

For more information about online or telephone counselling, please continue here.

Sometimes, depending on the issues and emotions that need addressing. We support our clients through many challenging emotions and help build their resilience, so difficult emotions feel more manageable. Therapy can also be exciting, enlightening and life-changing.

Yes. Everything you discuss in therapy is confidential. There are certain legal exceptions to this, which we explain at your first ongoing appointment.

Yes. You may end your sessions whenever you feel necessary, just by letting your therapist know. You don’t have to explain or give any notice. Or you may wish to take a counselling break and resume therapy, when you are ready, at a later date.

Please let us know. Trust your instinct because your relationship with your therapist is at the heart of the work. If you let us know, we can easily set you up with another therapist who might suit you better.

All feedback will be received in confidence. We appreciate comments on our services. Email feedback to Dwayne Jackson at or telephone 0333 207 9330.

No, sorry. A person cannot be sent for counselling. They must choose to use our services and make the first approach themselves.

Everyone’s needs in therapy are different and people progress at different rates, so predicting how many sessions you will need is very hard, and impossible without knowing you! Once you and your therapist have had a few sessions together, a conversation with them may help you to establish realistic expectations.

Therapy is not going to work if your partner really doesn’t want to be there. However, what’s more often the case is that people have mixed feelings – hopes as well as fears.

If a partner can be encouraged to come for the initial consultation, with no obligation to continue, the therapist can help to explore their hopes and fears. Hopefully the partner will arrive at a point where their fears are lessened and couples counselling feels like a more positive choice.

You could ask yourselves if the problems you’re having arise because of how the two of you relate to each other (in which case couples counselling would be good) or would they still be problematic if you were single (in which case individual counselling would be helpful).

At the initial consultation, the two of you can get the therapist’s help with your decision. It’s simpler to transfer from couples counselling to individual therapy than the other way round.

Yes. The only limitation is that it shouldn’t be with the same therapist. It can be within the same practice though. We have strict procedures in place to ensure that nothing is passed between the therapists involved, so all sessions remain confidential.

About us

Appointments available

Mondays to Fridays
7.30 am until 8.30 pm
Saturdays and Sundays
8.00 am until 6.00 pm

Call to book a first appointment
0333 207 9330

Connect with Us

What to expect in counselling

When I trained as a psychotherapist, me and my fellow students were given the assignment of doing something we’d never done before. The course tutors wanted us to get in touch with how scary it can be to do something new, to feel the fear of the unknown. I chose to …

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What to expect in couples counselling

I’m often struck by the anxiety that I see on the faces of clients when they come to their first couples counselling appointment. They are invariably wondering what’s going to happen. Will they have to reveal things they don’t want to say in front of their partner? Will their…

Read more

Counselling for individuals

Personal counselling can be about anything that is on your mind.

Read more

Couples counselling

Couples counselling provides space for couples to discuss problems in their relationship and find solutions.

Read more

Our therapists

We have over 30 qualified and experienced therapists to choose from.

Read more

One Therapy London

Counselling, psychotherapy, couples counselling in London since 2006

Therapist Andreea Gligore
Andreea Gligore

Andreea is a qualified and experienced integrative-relational counsellor who works with individuals, offering short- and long-term therapy Since completing her training, Andreea has been offering counselling services in private practice, the NHS and community services, working with clients on issues such as relationship dynamics, role and life stage transitions,...


Therapist Roz Urquhart
Roz Urquhart

Roz is a psychoanalytic psychotherapist, who offers both long- and short-term psychotherapy She works with a varied client group offering a welcoming, safe and confidential therapeutic space in which to help her clients explore and process the issues that are bringing them into therapy Roz supports her clients to focus on unconscious processes, inner conflicts and...

Oxford Circus

Therapist James Eve
James Eve

James is a psychosexual and relationship therapist who has been in private practice for five years He works with individuals and couples on sexual and relationship difficulties, understanding that these can be significant causes of distress in one's life Prior to working in private practice, James worked for the psychosexual team at Croydon University Hospital He is a...

Oxford Circus

Therapist Stamatia Lorentzou
Stamatia Lorentzou

Stamatia draws on a broad range of theories of psychotherapy She works collaboratively with her clients to understand the causes of their concern and find ways to move forward Stamatia offers both short-term and longer-term therapy She has worked in various organisational settings with individuals seeking to address relationship issues, low self esteem, separation,...


Therapist Amrita Athwal
Amrita Athwal

Amrita works with adults in an integrative way, drawing on various therapeutic approaches tailored to meet the needs of each client She provides a safe space to help clients better understand themselves She offers short term and long term therapy Amrita has experience of working with clients on issues such as trauma, addiction, depression, anxiety, relationship...


Therapist Ben Brackenbury
Ben Brackenbury

Ben believes that at times we all struggle with the challenges life has to offer and therapy provides a safe, confidential, non-judgemental space to explore this Ben works with individuals to make sense of who they are and how they respond to the world today, and to explore new ways of being Ben is also sensitive to how difficult it might be for a client to talk to a...

Oxford Circus

Therapist Evan Bates
Evan Bates

Evan is a psychodynamic therapist, offering both long and short term therapy He creates a non-judgemental and reflective space to help clients explore their difficulties and concerns Working together to understand the connections between past and current relationships, Evan supports clients in developing a deeper awareness of their recurring emotional patterns and further...


Therapist Janis Dellner
Janis Dellner

Janis offers an empathic, non-judgmental and safe environment where her clients can explore the issues that are currently troubling them  Janis works collaboratively to explore and challenge thoughts, feelings and behaviours that are no longer serving her clients’ wellbeing, interests and relationships with themselves and others  She believes it is through the...

Oxford Circus

Therapist Barbara Beyaz
Barbara Beyaz

Barbara brings a warm, non-judgmental, and accepting attitude to her work with clients As an integrative Psychotherapist, she draws from a range of theoretical perspectives which allows her to tailor therapy to the needs of the client Barbara thinks that healing and individual growth happen when difficulties in living are explored with empathy, and the client's unique...

Oxford Circus

Therapist Nicola Reeves
Nicola Reeves

Nicola is a psychodynamic psychotherapist and EMDR (Eye Movement Desensitisation and Reprocessing) therapist Nicola believes in giving clients time and space to approach therapy in the way they need to approach it She finds this is the best way to develop a therapeutic relationship that allows feelings to be truly explored and evaluated As a psychodynamic...